Return Policy
Return Eligibility
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Items can be returned within thirty (30) days of receipt.
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All items must be returned in the (unopened and sealed) original condition with original labels, packaging, and with any promotional gifts received with the purchase.
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*Goods not returned in these conditions may not be accepted for return.
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You will need to provide the order # or proof of purchase.
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We are responsible for your parcel only after the return has been received and processed by us.
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*Please obtain a shipping drop-off receipt from the carrier, as we are unable refund items lost in transit.
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Subscriptions
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Subscriptions are non-refundable.
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To cancel your subscription:
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Go to your "Account" page > "Subscriptions" > "Cancel Subscription"
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*You must cancel your subscription seven (7) days before the renewal date.
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Refunds
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You will be notified when we have received and accepted your return. If approved, you will be refunded the return amount on your original payment method.
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*Refunds can only be made to the original form of payment.
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Please allow 10-14 business days to appear on your bank statement.
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Premium shipping costs are non-refundable.
Damaged, missing, or faulty products
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*Please inspect your order upon receiving to confirm the items are completely accurate and in good condition before use.
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If you have received the wrong item(s), the item(s) are damaged, or you are missing your order, please include a summary (and photo, if applicable) of the fault in the submission above.
If you are not 100% satisfied or have any quality concerns with your Alcmy Co. product, or for questions about our return policy, please contact us.
We reserve the right, at our sole discretion, to determine if returned merchandise does not fit the condition of these requirements and to send back to the customer at their expense.
Our returns policy is in accordance with our terms and conditions. We reserve the right to change this returns policy at any time.
Return Directions:
We hope you enjoy your purchase from us. However, if you find your purchase unsuitable, you can return eligible orders within 30 days of receipt.
To coordinate a return:
1. Read the policy below to assure you meet the requirements for an eligible return.
2. Fill out the request form below.
(*alternatively contact us at info@alcmy.co)
3. A member from our team will respond with a pre-paid return postage label and directions with how to mail back your return.
4. You will be notified when we have received and accepted your return. If approved, you will be refunded the return amount on your original payment method.
Return shipping usually takes 3-5 business days.
Returns processing usually takes 1-3 days.
It can take up to 10-14 days for your refund to appear on your account (credit/debit cards).